Terms and Conditions

Guest must be 25 To Reserve and Check-in.

Fees

• A non-refundable booking fee of $100.00 will be added to each reservation.
• Condo Association or Home Owner Association Fees range from $0 to $100.
• All rentals will be assessed a departure cleaning fee. This ranges from $125 to $500 depending on the size of the property.
• When a property is pet "friendly" a fee of $150/per with a maximum of two pets will be assessed. Pets always make for extra wear and tear on the property in addition to extra cleaning. There is also a $100/pet refundable security deposit. This deposit will be refunded if the grounds crew do not find "droppings" that they need to clean up.
• Monroe County charges a 5% tourist development tax on all rentals for a term of 6 months or less.
• The state of Florida charges a 7.5% sales tax on all rentals for a term of 6 months or less.
• Travel Guard Travel Insurance is based on the total amount of the reservation charges, excluding refundable deposits. The rate is 7%.
• ARDI (Accidental Rental Damage Insurance) protects your security deposit. Condominium units generally charge $45 for up to $1500 of coverage and the charge for houses is generally $69 for up to $3000 of coverage. ARDI does not cover excess cleaning charges, long distance phone charges, in unit movies ordered through the cable service, excess utility charges, etc.
• Occasionally there are dock fees or dock space can be rented separately from the house or condo.
• Utility Caps - Some owners will pay up to a certain amount for electricity or water. This is the "cap". Guest pays any charges over the cap.
• The amount of security deposit varies with the size and amenities of the property. The current range is from $500 to $2500.
• All rates are subject to change without notice until a reservation is confirmed.

 

Minimum Stays

The properties we represent are privately owned. Requirements for minimum stays and rates vary from one property to another. Rates may also vary depending on the season requested.

Standardization of Accommodations

There is no standardization of accommodations because these properties are owned by individuals. Quality of furnishings and equipment provided will vary. Every attempt has been made to capture the essence of each property in both still photos and visual tours so that guest expectations are realistic. Inventory lists have been prepared to accurately account for the amenities listed in the advertising and promotions.

Once in a while something will malfunction just before Guest arrival or during a GuestÂ’s stay. Every reasonable effort will be made to correct or repair the malfunctioning appliance, but no refunds for inoperative appliances will be offered or expected.

Deposits and Payments

Reservations more than 180 days prior to arrival: $500 deposit plus Travel Insurance Premium and Accidental Damage Insurance Premium (if applicable) due at time of reservation. 50% of balance due 120 days prior to arrival date; balance in full 60 days prior to arrival.

Reservations 90 - 180 days prior to arrival: $500 deposit plus Travel Insurance Premium and Accidental Damage Insurance Premium (if applicable) due at time of reservation. 50% of balance due 90 days prior to arrival date; balance in full 60 days prior to arrival.

Reservations 30 - 89 days prior to arrival: 50% of all charges and refundable security deposits including Travel Insurance Premium and Damage Insurance Premium (if applicable) due at time of reservation; balance in full 30 days prior to arrival.

Reservations 0-29 days prior to arrival: 100% of all charges and refundable security deposits due at time of reservation.

Additional payments may be paid by check, U.S. Postal money order, E-check, or credit card. If payment is not received in our office on or before the due date the payment will automatically be charged to your credit card.

A 24-hour courtesy hold is available without obligation. However, once you have provided your credit card information and are given a confirmation number, your reservation is guaranteed and subject to all cancellation fees.

Security Deposit, Damage and Accidental Rental Damage Insurance

Security deposits range from $500 to $2500 depending on the property. Guest agrees to pay the security deposit for the property they are reserving. This will be a cash/check/or money order deposit held in the escrow account of Keys Holiday Rentals. Release of the deposit shall be subject to inspection of the rental property and will be returned within 15 days if a weekly rental and up to 45 days if there are caps on the utilities on monthly rentals.

ARDI (Accidental Rental Damage Insurance) provides coverage for accidental damage during your stay. A charge of $45 (provides up to $1500 in accidental damage) or $69 (up to $3000 in accidental damage) is required for most units. If damage exceeds the amount of coverage plus the security deposit Guest hereby authorizes Keys Holiday Rentals to charge the credit card for the cost of repairs, replacement, services, telephone charges or extra cleaning for all damage, breakage and/or loss incurred during his/her stay. In the event of damage to the premises, its equipment, furniture, or carpeting, Guest shall be responsible for damage costs exceeding the security deposit and damage insurance, including collection costs and attorneyÂ’s fees. Documentation detailing damages and charges will be provided to the guest.

Utility Caps

Owners often place a maximum (cap) amount for which they will be responsible for water and electricity. Guest is responsible for any additional charges. All long distance phone charges are the responsibility of the Guest. Guest agrees to submit payment for long distance phone calls, electric, utility charges as additional sums are due over and above the amount of the Deposit. Guest agrees to send payment on demand from Broker or Owner immediately if staying in the property for an extended period of time. Utility charges may be prorated by Owner if billing periods do not correspond to exact occupancy dates. Guest agrees to accept additional charges charged to their credit card on file. Copies of all bills will be provided to Guest.

Cancellation Policy

Unless you have purchased trip cancellation and interruption coverage, the following will applyÂ…

$150 cancellation fee if written notice is received 61 - 89 days prior to arrival. Balance is refunded.

$300 cancellation fee if written notice is received 60 days or less prior to arrival AND we are able to find another tenant for the same time period.

No refunds if written notice is received 60 days or less prior to arrival and we are not able to find another tenant for the same time period.

No refunds of pre-paid charges for early departure for any reason.

Hurricane Refund Policy/Travel Insurance

We do not offer hurricane refunds. If you will be staying in The Keys during hurricane season (June 1 through November 30) and are concerned about mandatory evacuations due to hurricanes, we encourage you to purchase travel and trip interruption insurance.

Keys Holiday Rentals offers travel insurance through Travel Guard, a leader in the travel insurance industry.Guests are encouraged to insure theirreservation. Trips can be interrupted for a number of reasons. We receive a small compensation for each policy we sell.

All notice of cancellation must be in writing. If sent by email, the email must be acknowledged by the staff at Keys Holiday Rentals.

Should the owner of any property elect to remove their property from our rental program, the guest shall not hold Keys Holiday Rentals liable. In such an instance, the guest will be relocated to comparable accommodations determined by the rental agency. If comparable accommodations are not available, the guest will receive a full refund.

Keys Holiday Rentals is not responsible for events beyond our control, e.g. inclement weather, maintenance issues.

Optional travel insurance may be purchased at the time of making initial reservation payment. Travel insurance guarantees that in the event of a medical emergency or weather hindrances, you will receive a full refund, less the administration fee. Please ask a reservation specialist for additional information on travel insurance.

Check-In / Checkout

Upon receipt of your payment, your Reservation Confirmation will be emailed to you. About a week before your arrival detailed check-in instructions will be sent to you.

Check-In is between 3:00 PM and 6:00 pm.

Special arrangements must be made for Guests who do not arrive by close of business.

Check-Out is 10:00 AM. No exceptions!

Guest and Guest's entire party must vacate the property and return the keys to the office not later than 10:00 am. Failure to check out on time could result in a $50 late fee. For lost keys, $25 will be charged. All homes and condos are cleaned and inspected upon your departure and the cost is included in your rental fee.

Home and Condo Equipment

All homes and condos are privately owned and equipped for basic vacation needs. Bed linens and towels are provided. Kitchens are fully equipped and a starter supply of soap and paper products are made available for all rentals. You will need to bring or purchase additional supplies.

Many of our units do not have telephones. If there is a phone, local calls are included. Long distance service is usually blocked. If it is not, use a calling card or dial collect to place long distance calls. Long distance charges will be deducted from Guest security deposits.

Maintenance problems in the home or condo will be handled in a timely and professional manner. The rental rate will not be adjusted due to any malfunction of equipment, which includes TVÂ’s, VCRÂ’s, DVDÂ’s, air condition units, hot water heaters, stoves, refrigerators, door locks, etc.

Maximum Occupancy

Each property has a specific maximum occupancy. Take note of the maximum number of guests allowed in the homes and condos before making your reservation. Only those designated in this agreement as Guest shall occupy the unit unless written consent of Owner or OwnerÂ’s agent is obtained. Guest agrees to abide by all occupancy rules of association or other governing agency and agree that at no time will the number of occupants exceed the total number of occupants permitted in the rental unit. A violation of the number of occupants will be grounds for immediate cancellation of this agreement and forfeiture of security deposits. Guest will be given notice and agrees to vacate the premises within 24 hours of notice. This policy is strictly enforced.

Assignment

Guest shall not assign this agreement or sublet the premises or any part thereof. Any unauthorized transfer of interest by the Guest shall be a material breach of this agreement.

Gatherings

Unless otherwise noted and agreed to in advance, our properties are located in residential areas and are rented for personal vacation use only. Parties and other large gatherings are not allowed. Violators risk forfeiture of their deposit, rental fees, and eviction.

Fireworks

Fireworks of any sort may not be set off on or near this property at any time. A violation of this stipulation may in the sole discretion of the owner or agent, result in immediate termination of the rental agreement and forfeiture of all rents paid including security deposits. In such event Guest agrees to vacate the premises within 24 hours of notice.

Rules and Regulations

Guests agree to abide by all house rules, homeowner association rules, and state and local laws. This includes quiet hours which are from 10:00 PM to 8:00 AM every day.

Additional Terms and Agreements

Occasionally there are additional terms or agreements so specific to a particular property that an addendum is required. Guest will be required to sign the addendum prior to renting the property.

Boats and Docks

Most of our rentals have boat dockage - a slip, a dock, or a place to tie up your boat. In most cases there are no additional charges. In all cases a copy of the boat registration and a copy of boat liability insurance must be provided prior to arrival. If this information is not on file at the time of your arrival, you will not be permitted to dock your boat at the property. No exceptions. Guests bringing a boat are required to sign a Waterfront Addendum which will be attached to and become part of the rental agreement.

No Smoking

All homes and condos are Non-Smoking! No exceptions. At the sole discretion of the owner or agent, your rental may be immediately terminated, resulting in forfeiture of all rents paid including security deposits. In such event guest agrees to vacate the premises within 24 hours of notice. Upon normal vacating of the unit, if there is any evidence of smoking, additional cleaning fees may apply and may be deducted from security deposits.

Pet Policy

No pets allowed unless agreed to in advance and a Pet Addendum is attached to your Rental Agreement. All pets are accepted on a case by case basis. Additional fees will apply - $150/per pet (up to two) and $100 additional refundable security deposit per pet. If you are a guest in a property that is not "pet friendly" and you have brought a pet with you, you will be asked to promptly remove the pet or your rental will be immediately terminated resulting in forfeiture of all rents paid including security deposits. In such event guest agrees to vacate the premises within 24 hours of notice. Upon normal vacating of the unit if there is any evidence of pets (unless a pet addendum is attached), additional cleaning fees may apply and may be deducted from security deposits.

Cleaning

Guest agrees to maintain the cleanliness of the premises during the occupancy and to leave the premises clean and in good condition upon departure. Maid service is not included in the rental rate. The rental property is professionally cleaned prior to guest arrival. Guests are charged a departure cleaning fee to return the property to the pre-arrival condition. If guest wishes to have additional cleaning during their stay we will be happy to provide the name and phone number of the cleaning service that services that unit. Guest will arrange and pay for interim cleanings. No more than one set of towels and one set of bed linens per bed are to be left for the house keeping staff. Guests shall NOT make up beds upon departure. If additional laundry is left, excess laundry fees will be deducted from security deposits. All kitchen utensils, dishes, pots and pans are to be scrubbed and put away prior to departure. One final load of dishes may be placed in the dishwasher and the dishwasher started upon departure. If Broker determines, in its sole discretion, that there is excessive dirt, additional charges will be assessed and deducted from security deposits.

Risk of Loss

Personal property of Guest and GuestÂ’s invitees shall be in the unit at the sole risk of Guest. Broker and Owner shall not be liable for any damage caused to Guest personal property arising from fire, accident, acts of God, criminal acts, acts of negligence or bursting or leaking water pipes.

Vehicles

No boats, motor homes, trailers, commercial vehicles or motorcycles shall be permitted on the premises unless otherwise provided herein. No more than 2 cars are allowed at condominiums and not more than 4 cars at houses unless prior written permission has been granted.

Hazards

It is unknown if there are hazards that affect the premises. Broker does not have the technical expertise to advise you of their significance or to ascertain whether or not they are present. Hazardous substances in the home can include cleaning chemicals, paint, lawn and garden chemicals and a variety of indoor air pollutants that can accumulate in improperly ventilated buildings. Hazardous substances outside the home include those found in contaminated land, water, landfills and other disposal sites, and industrial air and water emissions. Some of the more common hazards are asbestos, ground water contamination; lead base paint, urea formaldehyde foam insulation (UFFI), mold, and mildew and radon gas. Any property built prior to 1978 may contain a lead based paint hazard. Guest is not permitted to have access to any rooms, storage areas or closets which are designated to be exclusively for the use of the Owner.

Attorney's Fees

Should it become necessary for Owner or Broker to employ an attorney to enforce the terms and conditions of this agreement, Guest shall be responsible for all costs and AttorneyÂ’s fees including but not limited to an in-house attorney of Broker whether or not suit is filed.

Maintenance

Owners shall be responsible for maintaining the unit unless damage is caused by GuestÂ’s misuse or neglect. Guest agrees that no rent reduction or abatement will be given unless unit is deemed to be completely uninhabitable. Guest may not make any changes to the unit and must put furniture back to its original placement if moved. Broker will order repairs in a timely manner once notification is given by Guest, but Broker has no control over the scheduling availability of vendors. Any work performed by the condo or homeownerÂ’s association in the unit or building, nearby building grounds or common amenities is not reason for refund or cancellation of this agreement after check-in date. Broker shall not be liable for any losses or damages, including incidental or consequential damages, including those caused by OwnerÂ’s failure to perform repairs and maintain the unit.

Lock Out and Keys

If a guest is locked out and the office staff is called to open the unit, a $50.00 charge will be imposed. If this occurs after normal business hours, the charge doubles. Lost keys will be billed at $25 per door key; $50 per gate card or gate remote control; $100 per elevator key; and up to $300 per homeownerÂ’s park access keys, boat ramps, beach, pool, etc.

Additional Provisions 

The agent may enter the premises at any time in the event of emergency, but will use its best efforts to give 24-hour notice for normal maintenance or sales inspections.

Condominiums - Rules and Regulations; Fees and Applications 

Many condominiums have an application that all residents must complete prior to arrival. Most charge a fee for the application process. This is in addition to any fees charged by Keys Holiday Rentals. The fee will be collected by Keys Holiday Rentals and paid to the condo association. Guests agree to abide by the Rules and Regulations of the condominium complex they are residing in. A copy of the Rules and Regulations will be given to the guest upon arrival.

Disclaimer  

The Guest agrees that Keys Holiday Rentals shall not be liable to Guest, GuestÂ’s guests, invitees or any other person for any injury, loss or damage to any person or property on or about the rental premises. Guest shall hold Keys Holiday Rentals harmless and indemnified from and against all loss or damage occasioned by use, misuses or abuse of any part of or fixture on the premises, surrounding areas and from or against any omission, neglect, or default of the Guest, his/her guests or invitees. The Guest acknowledges that Keys Holiday Rentals acting solely in the capacity of Agent for the property owner, assumes no liability thereunder.