Introduction
Keys Holiday Rentals respects the privacy of every individual who visits our website. We will only use the data obtained through this website for the specific purposes you have authorized for your transaction, based on the rental agreement for your reservation. This Privacy Policy describes how we collect, use, and share personal information when you visit our website, make a reservation, or communicate with us.
By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Mailing address
- Reservation details (arrival, departure, occupancy)
- Payment information (processed securely through third-party providers)
- Government-issued identification, where required
- Any other information you provide through forms, inquiries, or communications
We may also automatically collect limited technical information, including:
- IP address
- Browser type
- Device type
- Website usage data (pages visited, time on site)
How We Use Your Information
We use your information for business and operational purposes, including:
- Processing reservations and payments
- Communicating with you about your stay, inquiries, or requests
- Sending confirmations, check-in instructions, and service updates
- Providing customer support
- Improving our website, services, and guest experience
- Sending marketing communications (only where permitted or consented)
- Complying with legal and regulatory requirements
SMS Communications and Consent
By providing your phone number and opting in, you consent to receive SMS (text) messages from us related to:
- Reservation confirmations and updates
- Check-in and check-out instructions
- Service notifications and guest support
- Marketing messages, where you have explicitly consented
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.
SMS consent is not shared with third parties or affiliates.
How We Share Your Information
We may share your information only as necessary to operate our business and provide services, including with:
- Property management software providers
- Payment processors
- Communication platforms (email, SMS)
- Maintenance and service providers, when needed to fulfill guest services
- Marketing and analytics providers
- Legal, regulatory, or governmental authorities when required
We do not sell your personal information.
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Improve website performance
- Understand user behavior
- Personalize your experience
You may adjust your browser settings to refuse cookies, though this may affect site functionality.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Payment data is processed through secure, third-party providers and is not stored on our servers.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction or deletion
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Keys Holiday Rentals
81888 Overseas Hwy,
Suite 5, Islamorada, FL 33036
Info@KeysHolidayRentals.com
Phone: 305 664-8808